Top institutional investors include BlackRock Inc. View Institutional Ownership Trends for Convergys. View Insider Buying and Selling for Convergys. CVG stock was bought by a variety of institutional investors in the last quarter, including BlackRock Inc. Shares of CVG can be purchased through any online brokerage account. Popular online brokerages with access to the U. Convergys employs , workers across the globe. Enter your email address below to receive a concise daily summary of analysts' upgrades, downgrades and new coverage with MarketBeat.
Sign in or create an account to add this stock to your watchlist. Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, healthcare, government, travel and hospitality, and other vertical markets worldwide. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection, as well as security, compliance, and fraud solutions; and solutions in contact center technology comprising omni-channel interaction, cross-channel integration framework, real-time decisioning engine, robotic process automation, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions.
It also provides analytics and consulting, and software solutions, such as enterprise feedback management, integrated customer experience analytics, post-contact surveys, relational loyalty research, customer segmentation and profiling, call elimination analysis, analysis of customer effort, digital channel optimization, and integrated contact center analytics solutions, as well as voice of customer software.
The company operates through contact centers. Convergys Corporation was founded in and is headquartered in Cincinnati, Ohio. Here are some recent quotes from research analysts about Convergys stock: According to Zacks Investment Research, "Convergys Corporation is a global leader in relationship management. Convergys unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients.
Convergys Corporation delivers consistent, quality customer experiences in 58 languages and from more than locations around the globe. Convergys partner with clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling.
Convergys are committed to delighting clients and their customers, delivering value to shareholders, and creating opportunities for talented, caring employees in 33 countries around the world.
We would prefer that management diversified its vertical exposure through acquisitions and better organic execution before considering a sale. Convergys' call center agents handle customer service interactions such as account service, billing inquiries, and technical support. The company targets customers in industries such as communications, financial services, technology, retail, healthcare, and government. Convergys' contact centers run on a range of technology that includes digital switching, intelligent call routing and tracking, proprietary workforce management systems, case management tools, proprietary software systems, computer telephony integration, interactive voice response, advanced speech recognition, web-based tools, and relational database management systems.
Convergys has depended on a concentrated number of clients for the majority of its revenue. The communications industry accounts for about half of Convergys' revenue. Even has it tries to grow, Convergys wants to make sure it hangs on to its current clients.
So far, so good: Its 10 biggest clients have been with the company for 15 years or more. But Convergys faces the challenges of industry consolidation making for fewer companies and automation making it cheaper for companies to handle their own customer contact work.
One area where Convergys can't reduce costs is in complying with new privacy laws in Europe and the Philippines that require careful tracking and reporting of customer data and interactions. Compliance also adds costs. Convergys is trying to increase its presence in faster growing businesses such as retail and healthcare.
Those industries are covered under Convergys' "Other" segment, in which revenue rose in from Convergys is investing in a range of technologies that could help reduce costs while expand services. The technologies include chat, social media, mobile interaction platforms, robotic process automation RPA and virtual agents, and analytic services. In , Convergys reported that about a third of its work force uses RPA. The acquisition expanded Convergys' footprint in Europe and strengthened its German language capabilities.
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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business. Expertise & Passion.
Research Consumers Favor Digital, but Companies Are Failing to Deliver Find out how you may be missing the digital opportunity in these findings from Convergys' U.S. Customer Scorecard Research. more. Find the latest analyst research for Convergys Corporation (CVG) at denisseportal.tk
CINCINNATI --(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in customer management, plans to announce its fourth quarter and full year financial results after market close on Wednesday, February 21 st. Aug 18, · The average salary for Convergys Corporation employees is $50, per year. Visit PayScale to research Convergys Corporation salaries, bonuses, reviews, and benefits. Find out how much you should /5(92).